Man and a Van Edgware Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Edgware provides removal, collection, delivery, and related services within the United Kingdom. By making a booking, using our services, or allowing our staff or vehicles to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given:
1.1 Company refers to Man and a Van Edgware as the provider of services.
1.2 Customer refers to any person, firm, or organisation that requests, books, or uses our services.
1.3 Services means any removal, man and van, transport, collection, delivery, loading, unloading, or related services carried out by the Company.
1.4 Goods means the items, belongings, furniture, or materials that are handled, moved, or transported by the Company on behalf of the Customer.
1.5 Service area refers to the locations in which the Company chooses to operate, including but not limited to Edgware and surrounding areas, as determined by the Company from time to time.
1.6 Contract means the agreement between the Company and the Customer comprising these Terms and Conditions and the details confirmed in the booking.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers. This may include loading, transport, unloading, and basic placement of items within accessible rooms as agreed.
2.2 Unless expressly agreed in writing, the Services do not include professional packing, dismantling or reassembly of furniture, disconnection or reconnection of appliances, removal of doors or windows, or specialist lifting or access equipment.
2.3 The Company reserves the right to refuse to move any item that it reasonably believes is unsafe, illegal, excessively heavy or bulky for the available equipment, or likely to cause damage to property, vehicles, or persons.
3. Booking Process
3.1 Bookings may be made by phone, online form, or other method offered by the Company at the time of booking. The Customer must provide accurate and complete information, including collection and delivery addresses, access details, type and approximate quantity of Goods, and any special requirements.
3.2 A booking is only confirmed when the Company has accepted the booking and, where required, received any applicable deposit or prepayment. Provision of a quotation alone does not constitute confirmation.
3.3 The Customer must notify the Company as soon as reasonably possible of any changes to the booking details, including dates, times, addresses, access restrictions, parking arrangements, or the volume or nature of Goods. The Company may adjust the price or availability accordingly.
3.4 The Company may decline or cancel a booking at its discretion where it reasonably believes that it cannot safely or lawfully carry out the Services, or where the Customer has failed to comply with these Terms and Conditions.
4. Quotations and Prices
4.1 Quotations are based on the information provided by the Customer, including the locations, estimated volume and nature of Goods, access, and any timing constraints. Quotations are normally given on a fixed price or hourly rate basis, as specified at the time of booking.
4.2 The Company reserves the right to amend the quoted price if:
a. The Customer has omitted or misrepresented relevant information.
b. Access at collection or delivery points is significantly more difficult than described, including long walking distances, restricted vehicle access, or additional floors without lifts.
c. There are delays outside the Company’s control, such as waiting for keys, third party contractors, or traffic and parking issues not previously disclosed.
d. The quantity, weight, or nature of Goods is substantially different from that described when the quotation was given.
4.3 Any additional charges, such as congestion charges, tolls, parking fees, permits, or costs arising from regulatory requirements, may be added to the final invoice and are payable by the Customer.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the Services.
5.2 Accepted payment methods will be communicated by the Company. The Customer must ensure that cleared funds are available in line with the agreed payment terms.
5.3 Where payment is not received when due, the Company reserves the right to refuse to commence or continue the Services, to retain Goods until payment is made in full, and to charge reasonable interest on overdue sums in accordance with applicable law.
5.4 If the Services are provided on an hourly rate basis, the chargeable time starts when the vehicle and team arrive at the first collection address and ends when unloading is completed at the final delivery address, subject to any minimum charge period stated at the time of booking.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving notice to the Company.
6.2 The Company may apply cancellation charges depending on when the cancellation is received relative to the agreed service start time, as reasonably required to cover allocated time and costs. These will be notified to the Customer in advance or at the time of booking.
6.3 If the Customer fails to be present, fails to provide access, or otherwise prevents the Company from carrying out the Services at the agreed time and place, this may be treated as a cancellation and the full or a substantial proportion of the charges may still be payable.
6.4 Where the Customer wishes to change the date, time, or scope of the Services, the Company will make reasonable efforts to accommodate the change but does not guarantee availability. Price adjustments may apply.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. Ensuring that all Goods are properly packed, secured, and ready for transport unless packing has been expressly agreed as part of the Services.
b. Ensuring that fragile, valuable, or delicate items are adequately protected and clearly identified to the Company before loading.
c. Providing safe and suitable access to the premises, including arranging any necessary parking, loading bays, or permits.
d. Complying with all relevant laws and regulations in relation to the Goods and the premises.
7.2 The Customer must not request or permit the Company to move or handle any prohibited or hazardous items, including but not limited to explosives, firearms, flammable materials, illegal substances, perishable goods, live animals, or items that may cause harm or contamination.
7.3 The Customer must be present, or appoint a suitable representative, at the collection and delivery addresses to oversee the work, provide instructions, and sign any relevant documentation.
8. Liability and Limitations
8.1 The Company will take reasonable care in handling and transporting Goods. However, the Customer acknowledges that standard man and van and removal services involve inherent risks of minor damage or wear, and that the Company is not providing specialist removals or storage services unless expressly agreed.
8.2 To the fullest extent permitted by law, the Company’s total liability for loss of or damage to Goods, or for any claim arising out of the provision of the Services, whether in contract, tort, or otherwise, shall be limited to a reasonable sum proportionate to the price paid for the Services and the nature of the Goods involved.
8.3 The Company shall not be liable for:
a. Loss or damage arising from incorrect or inadequate packing by the Customer.
b. Damage to items made of or containing fragile materials, including glass, mirrors, china, or similar, unless the Company has been expressly notified and has agreed to take specific precautions.
c. Loss of profits, loss of business, loss of data, or any indirect or consequential loss.
d. Loss or damage caused by wear and tear, pre-existing defects, or inherent vice in the items.
e. Loss or damage resulting from delays, road conditions, traffic, weather, or other events reasonably beyond the Company’s control.
8.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable time after completion of the Services, together with sufficient details and evidence to allow investigation.
8.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot lawfully be excluded or limited.
9. Access, Parking, and Property Damage
9.1 The Customer is responsible for ensuring suitable parking is available for the Company’s vehicle at both collection and delivery points. Any parking charges, fines, or penalties reasonably incurred while performing the Services due to inadequate or incorrect information supplied by the Customer may be added to the final invoice.
9.2 The Company will exercise reasonable care to avoid damage to property and premises. However, the Customer should take reasonable steps to protect floors, walls, fixtures, and fittings, and to remove or secure items that may be at risk during the move.
9.3 The Company is not responsible for damage to driveways, pathways, or other surfaces where the Customer has requested or permitted vehicle access and where the surface is not suitable for such use.
10. Waste and Environmental Regulations
10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will not remove household or commercial waste unless this has been expressly agreed and complies with legal requirements.
10.2 The Customer must not present items for removal that constitute controlled, hazardous, or regulated waste unless prior arrangements have been made and the Company has confirmed that it can lawfully collect and transport such items.
10.3 Any additional costs incurred by the Company as a result of the Customer’s failure to comply with waste regulations, including disposal charges, penalties, or remediation costs, will be recoverable from the Customer.
10.4 Where the Company agrees to dispose of unwanted items on behalf of the Customer, the Customer confirms that they have the right to dispose of those items and authorises the Company to remove and dispose of them in a lawful manner.
11. Delays and Force Majeure
11.1 The Company will use reasonable efforts to arrive at the agreed times and complete the Services as scheduled. However, times are estimates and are not guaranteed.
11.2 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to traffic disruption, accidents, severe weather, breakdowns, strikes, acts of government, or other force majeure events.
12. Insurance
12.1 The Company maintains insurance cover appropriate to its operations in accordance with applicable legal and industry requirements.
12.2 The Customer is encouraged to maintain their own insurance for high-value or particularly fragile items, and to notify their insurer that a removal or man and van service is taking place if required under their policy.
13. Complaints
13.1 The Company aims to provide a professional and reliable service. If the Customer has any concerns or complaints, they should raise them with the Company as soon as possible so that they can be addressed promptly.
13.2 The Company will investigate any complaint in a fair and timely manner and will seek to resolve any issues by agreement where reasonably possible.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
15.2 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to perform the Services.
15.3 No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
15.4 These Terms and Conditions, together with the specific details of the booking confirmed by the Company, constitute the entire agreement between the Company and the Customer and supersede any prior discussions, representations, or agreements, whether written or oral, relating to the subject matter.
15.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
