Man and a Van Edgware Privacy Policy
This Privacy Policy explains how Man and a Van Edgware collects, uses, stores and protects personal data about its customers and prospective customers. It applies to all Man and a Van Edgware customers in the Edgware area and surrounding neighbourhoods who use our services or interact with us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and relevant UK data protection laws.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Identification and contact details, such as your name, address, service address, and preferred methods of contact. Booking and service information, such as details of the service requested, property access information you choose to share, pick up and delivery locations, inventory details for items being transported, dates and times of moves, and notes relevant to providing the service. Communication records, such as information you provide when you contact us by any channel and records of our communications with you. Payment-related information, such as the amount paid, payment status and method of payment. We do not store full payment card details where payments are processed by third party payment providers. Technical and usage information, such as basic device or browser information, and information about how you use our website or online booking tools, where applicable and where permitted by law.
We generally collect personal data directly from you when you request a quote, make a booking, use our services, or contact us. We may also receive information from third parties where this is necessary to provide services you have requested, for example if a letting agent or another party coordinates a move on your behalf.
Lawful Basis for Processing
We only process your personal data where we have a valid legal basis under data protection law. Depending on the situation, the lawful basis will be one or more of the following:
Performance of a contract. We process your personal data to provide our services to you, including handling enquiries, issuing quotes, confirming bookings, carrying out moves and related services, and managing payments.
Compliance with legal obligations. We may process your data where necessary to comply with legal and regulatory requirements, such as tax and accounting obligations, record keeping rules, or responding to lawful requests from authorities.
Legitimate interests. We may process your personal data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries and complaints, maintaining security, and preventing or detecting fraud or misuse of our services.
Consent. In limited cases, we may rely on your consent, such as where required for certain types of marketing or for the optional use of certain cookies or similar technologies. Where we rely on consent, you can withdraw it at any time using the methods we make available.
How We Use Your Personal Data
We use personal data for the following purposes:
To provide and manage our services, including processing enquiries, giving quotes, confirming bookings, planning moves, and delivering our man and van services in the Edgware area. To communicate with you about your booking or enquiry, including sending confirmations, updates, and important service information. To handle payments, invoicing, and refunds where applicable. To manage customer relationships, including answering questions, addressing feedback, and handling complaints or claims. To operate, evaluate, and improve our business, services and customer experience. To keep records necessary for business management, accounting and auditing. To protect our rights, property, safety and the safety of our customers and staff, and to prevent and detect fraud or misuse of our services. Where permitted and appropriate, to send you information about our services that may be of interest to you, subject to your communication preferences and applicable marketing rules.
Data Sharing and Processors
We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, always subject to appropriate safeguards.
Service providers and data processors. We may use third party companies to support our operations, such as providers of booking or scheduling tools, payment processors, accounting or invoicing services, secure data storage and backup, and customer communication tools. These companies act as data processors and may only process your personal data on our documented instructions and for the limited purposes we specify.
Professional advisers. We may share data with our professional advisers, such as accountants, auditors, or legal advisers, where necessary for the provision of their services and compliance with legal obligations.
Authorities and legal obligations. We may disclose personal data where required by law, regulation, or a valid legal request from public authorities, or where necessary to establish, exercise, or defend legal claims.
We do not sell your personal data. Any sharing of data is limited to what is necessary and proportionate for the relevant purpose.
International Transfers
Where we use service providers or systems located outside the United Kingdom or the European Economic Area, your personal data may be transferred to a country that does not provide the same level of data protection. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your data in line with applicable data protection laws.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, meet legal, accounting, or reporting requirements, and resolve disputes.
In general, we keep customer and booking records for a period that allows us to deal with queries, provide follow up services where relevant, and comply with applicable limitation periods and record keeping obligations. After this time, data will be securely deleted, anonymised, or otherwise rendered unusable.
The exact retention period may vary depending on the type of data, the nature of our relationship, and legal requirements. If you exercise certain rights in relation to your data, we may retain a minimal record of that request to demonstrate our compliance.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who need it for their role, using secure storage and transmission methods where appropriate, and periodically reviewing our security practices.
While we take reasonable steps to protect your information, no system or transmission method can be guaranteed to be completely secure. You are also responsible for taking reasonable precautions to protect your own data when communicating with us.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data, subject to legal conditions and exemptions. These rights include:
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how it is used.
Right to rectification. You can ask us to correct inaccurate personal data and to complete incomplete information.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.
Right to object. You can object to processing based on our legitimate interests, including profiling related to those interests. We will stop processing your data unless we have compelling legitimate grounds that override your interests or where processing is required for legal claims. You can always object to direct marketing.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you can request to receive the personal data you provided in a structured, commonly used and machine readable format, and to have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, you can contact us using the usual contact methods you use for our services. We may need to verify your identity before responding to your request, and we will respond within the timeframes required by law.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. When we make significant changes, we will take appropriate steps to inform you. The date of the most recent version will be indicated in the policy. Your continued use of our services after any update will signify that you have read and understood the revised policy.
