Man And A Van Edgware Terms and Conditions

These Terms and Conditions set out the basis on which Man And A Van Edgware provides moving, transport, lifting, collection, and delivery services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, service description, or confirmed job details provided before the move. These terms are intended to create a clear understanding of each party’s responsibilities so that the service can be delivered safely, efficiently, and with minimal disruption.

For the purpose of these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider operating the man and van service, while “you” and “your” refer to the customer, client, or any person acting on behalf of the customer. Where the service is booked by one person for the benefit of another, the person making the booking confirms that they have authority to accept these terms on behalf of all relevant parties. The customer is responsible for providing accurate information at the time of booking, including the collection and delivery addresses, access arrangements, item descriptions, and any special handling requirements.

These terms are designed for a UK service and should be read in line with applicable consumer, transport, and waste management laws. Nothing in these terms is intended to affect your statutory rights. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

1. Booking Process

A booking for Man and a Van Edgware services is only confirmed once we have accepted the request and, where required, received the agreed deposit or full payment. Quotations are usually based on the information supplied by the customer and are subject to change if the actual job differs from the original description. This may include changes to the volume of items, number of floors, parking restrictions, waiting time, long carry distances, restricted access, or the need for additional staff or vehicles.

When making a booking, you must provide complete and accurate details. This includes, where applicable, the nature and approximate weight of the items, whether dismantling or reassembly is required, whether there are fragile or valuable items, and whether the collection or delivery point has stairs, lifts, narrow entrances, or other access limitations. If any information changes before the moving date, you must notify us as soon as possible. We reserve the right to revise the quote, reschedule the job, or decline to proceed if the service cannot be carried out safely or within the agreed parameters.

2. Service Scope and Customer Responsibilities

The service may include loading, transport, unloading, and, where agreed, basic furniture movement or item placement. Unless expressly agreed in writing, the service does not include specialist packing, electrical disconnection, plumbing work, gas work, or any task requiring formal trade certification. The customer is responsible for ensuring that items are ready for collection at the agreed time, that pathways are reasonably clear, and that any permitted parking arrangements are in place. Delays caused by the customer, missing access information, or incomplete preparation may result in additional charges.

The customer must ensure that all items handed over for transport are legally owned by them or that they have permission from the owner to arrange the move. We may refuse to carry items that are unsafe, contaminated, prohibited, illegally held, or likely to cause damage to other goods, vehicles, or persons. If the customer requests that items are moved despite known risks, we may decline the request or proceed only where we believe it can be done safely and lawfully.

We will use reasonable care and skill in the performance of the service. However, the customer acknowledges that moving services involve handling bulky, heavy, or fragile goods, and that some risk of minor scuffing, vibration, or handling impact can arise even where due care is taken. It is the customer’s responsibility to ensure that fragile items are properly packed and suitable for transport. We may assist with lifting or carrying only where it is safe to do so and may refuse to handle items that present an unacceptable risk.

3. Payments and Charges

Unless otherwise agreed, prices are based on the quoted service, the anticipated duration, and the details supplied at the time of booking. Payment terms will be confirmed during the booking process. In many cases, payment is due on completion of the job, though some services may require a deposit in advance. We may also request part payment before the service starts where there are extended jobs, high-value works, or unusual circumstances. Accepted payment methods will be communicated at the time of booking.

Where the actual work takes longer than expected due to access issues, additional stops, waiting time, parking problems, or changes requested by the customer, the final price may increase accordingly. Any additional fees will be calculated fairly and may include charges for extra labour, additional mileage, congestion-related delays, or the use of more than one vehicle. If the customer declines to pay lawful additional charges arising from changes requested by them or from inaccurate booking information, we may suspend the service until the issue is resolved.

All quotations are normally exclusive of unforeseen additional costs unless stated otherwise. If we incur extra costs due to circumstances outside our control, including but not limited to long waiting periods, last-minute route changes, or required access assistance, we may pass those costs on to the customer where reasonable. Payments not made on time may be subject to recovery action, and the customer may be liable for reasonable costs incurred in pursuing outstanding amounts, subject to applicable law.

4. Cancellations and Rescheduling

Customers may request cancellation or rescheduling of a booking, but notice should be given as early as possible. A cancellation fee may apply depending on how much notice is provided and whether the vehicle, staff, or resources have already been allocated. Where a deposit has been paid, it may be retained in full or in part to cover administrative costs, lost availability, and preparation time, unless otherwise required by law or agreed in writing.

If a customer cancels at short notice, fails to be present, or does not provide access so that the job cannot begin, we may treat the booking as cancelled by the customer and charge a reasonable fee. In cases where we must cancel or reschedule due to operational issues, vehicle breakdown, severe weather, road closures, safety concerns, or other events beyond our control, we will aim to offer an alternative date or suitable arrangement. We are not responsible for indirect losses arising from such changes, provided that we have acted reasonably.

5. Liability and Limitations

We will take reasonable care when handling goods and operating vehicles, but our liability is limited to losses caused directly by our negligence or breach of contract. We are not liable for loss or damage arising from matters outside our control, including poor packing by the customer, inherent fragility of items, pre-existing defects, hidden damage, or circumstances that the customer failed to disclose. Customers should inspect items before and after the service where possible and raise any concerns promptly.

To the fullest extent permitted by law, we shall not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where liability is established, our maximum liability will normally be limited to the amount paid or payable for the relevant service, unless a higher amount is required by law.

The customer must ensure that valuable, fragile, or irreplaceable items are adequately insured and suitably packed. If the customer wishes to declare an increased value for transported items, this must be agreed before the job starts and may affect pricing or insurance arrangements. We may decline to transport items of exceptional value unless special arrangements are made in advance.

6. Waste Regulations and Prohibited Items

Where the service includes removal or disposal of unwanted items, all waste handling will be carried out in accordance with applicable UK waste regulations. The customer is responsible for informing us in advance if items are to be treated as waste rather than retained for delivery or storage. We may require details of the waste type, quantity, and whether any items contain hazardous or specialist materials. We reserve the right to refuse waste collection where we believe disposal would not comply with legal requirements or where the waste is unsafe to move.

Customers must not include illegal, hazardous, or controlled items unless we have explicitly agreed in advance and the movement is lawful. Examples of prohibited or restricted items may include explosives, firearms, chemicals, asbestos, medical waste, contaminated materials, and items subject to special licensing or disposal rules. We will not transport items that are unlawful to carry, unsafe to handle, or likely to expose us to regulatory breach. If such items are discovered after the booking has started, we may stop the service immediately and charge for time and resources already used.

Where waste is collected, the customer confirms that they are the lawful owner of the waste or have authority to arrange disposal. We may pass waste on only to authorised facilities or carriers where appropriate. The customer may be asked to provide further information to support lawful disposal. If incorrect information is supplied and this causes a breach of waste rules, the customer agrees to indemnify us for reasonable losses, penalties, or costs arising from that breach, to the extent permitted by law.

7. Delays, Access, and Site Conditions

We will aim to attend the collection or delivery at the agreed time, but time estimates are not guaranteed unless stated as fixed. Delays may occur because of traffic, weather, road restrictions, access difficulties, or events beyond our control. If the customer causes delay through late arrival, incomplete preparation, or failure to provide access, we may charge for waiting time or abort and reschedule the job. The customer is responsible for ensuring that the premises are suitable for the agreed service and that any necessary permissions have been obtained.

We are not responsible for damage caused by unsafe site conditions that were not disclosed in advance, including broken steps, defective lifts, weak flooring, unstable parking surfaces, or concealed hazards. The customer should alert us to any known issues before work begins. Where necessary, we may adjust the scope of work, use additional equipment, or decline to proceed if the environment presents a health and safety concern.

8. Complaints, Notices, and Governing Law

If the customer has a complaint about the service, they should raise it as soon as reasonably possible so that we can review the matter and, where appropriate, investigate and seek a fair resolution. Any notice required under these terms may be given in writing through the communication channel used for the booking, unless another method is agreed. These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless mandatory law provides otherwise.

9. General Provisions
Man And A Van Edgware may update these Terms and Conditions from time to time. Any updated version will apply to bookings made after the date of publication or notification, unless otherwise agreed. If any provision is deemed invalid or unenforceable, that provision shall be severed and the remainder shall continue in full force. No delay or failure by us to enforce any right under these terms shall be treated as a waiver of that right.

The customer agrees that they have read, understood, and accepted these Terms and Conditions before confirming a booking. By proceeding with a booking, the customer acknowledges the responsibilities relating to preparation, payment, cancellation, liability, and lawful waste handling. These terms are intended to support a professional man and van service, a flexible moving service, and a transparent van hire with driver arrangement that is fair to both parties and compliant with UK requirements.